Privacy Policy mytown88 –
Your Personal Data Protection

Mytown88 is a trusted online entertainment platform fully committed to protecting the privacy of every individual who uses our services. This Privacy Policy is designed to clearly and transparently explain how we handle your personal data when you register, log in, or use any part of the mytown88 platform.

This document applies to all users of the mytown88 platform, including registered members, website visitors, and any individual who interacts with our services through our website, mobile app, or official communication channels. By continuing to use the mytown88 platform, you agree to the terms set out in this Privacy Policy.

This Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations collect, process, and store the personal data of individuals in Malaysia. We view compliance with this legislation not merely as an obligation, but as part of our responsibility to members who trust mytown88 as their primary entertainment platform.

Mytown88 only collects personal data that is strictly necessary to provide the best service to our members. The following are the categories of data we collect:

Your personal data is collected through several different methods depending on how you interact with the mytown88 platform:

• Account Registration: When you register a new account, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• KYC Verification Process: To meet compliance requirements, we request identity documents such as a MyKad or passport to verify your identity before your first withdrawal is processed.
• Financial Transactions: Bank account details or digital wallet information are collected when you make a deposit or withdrawal through our platform.
• Platform Usage: Our system automatically records game activity, betting history, login session duration, and usage patterns for security and service improvement purposes.
• Cookies and Tracking Technologies: When you visit the mytown88 website, cookies and similar technologies are used to collect information about your device and preferences. You can manage cookie settings through your browser.
• Direct Communications: When you contact our support team via live chat, email, or other communication channels, the content of those communications is stored for reference and service improvement purposes.

Mytown88 uses collected personal data solely for legitimate and clearly stated purposes. We do not use your data for any other purpose without your prior consent:

• Account Management: Creating, maintaining, and managing your member account, including processing deposits, withdrawals, and transaction history.
• Identity Verification (KYC): Ensuring all members meet the minimum age requirement of 18 and verifying identity to prevent fraud and money laundering.
• Service Delivery: Enabling you to access all games, promotions, VIP programmes, and mytown88 platform features seamlessly.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, bonus abuse, and any other security threats.
• Service Communications: Sending important account notifications, transaction confirmations, promotional updates you have consented to receive, and policy updates.
• Responsible Gaming: Monitoring gaming habits to identify signs of problem gambling and provide the necessary support to affected members.
• Legal Compliance: Meeting regulatory reporting requirements and cooperating with authorities when required by law.
• Product Improvement: Analysing aggregated and anonymised usage data to improve the user experience and develop better new features.

Mytown88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited circumstances where we may share your data with trusted third parties:

• Payment Providers: Required transaction details are shared with certified payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost to process your deposits and withdrawals.
• Game Software Providers: Limited game session data is shared with game providers to enable access to their game catalogue on our platform.
• Technical Service Providers: Cloud infrastructure providers, cybersecurity services, and analytics platforms that help us operate the platform safely and efficiently.
• Regulatory Authority: When required by Malaysian law or a directive from a legitimate authority, we will disclose the necessary information to the relevant agency.

All third parties we work with are required to comply with strict data protection policies and are not permitted to use your data for any purpose other than what has been agreed upon in their service agreements with mytown88.

Mytown88 continuously invests in world-class cybersecurity infrastructure to ensure your personal and financial data is always protected. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser and mytown88 servers are encrypted using high-grade TLS/SSL standards, ensuring no data can be intercepted during transmission.
• 24/7 Security Monitoring: Our automated threat detection system operates around the clock to identify and block any suspicious or unauthorized access attempts.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication to add an extra layer of security to their account beyond just a password.
• Internal Access Controls: Access to members' personal data within mytown88 is restricted on a need-to-know basis — only employees who genuinely require access to perform their duties are permitted.
• Periodic Audits: Our security systems undergo regular independent audits by certified third-party cybersecurity firms to ensure the highest standards are consistently maintained.
• Secure Data Backup: Data is regularly backed up to secure, encrypted locations to ensure service continuity and protection against data loss.

Mytown88 only retains your personal data for as long as necessary to fulfil the stated purpose of collection or as required by applicable Malaysian law. The following are general guidelines for our retention periods:

• Active Account Data: Retained throughout the duration of your account activity and for up to 6 months after account closure for final settlement purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after the termination of the service relationship in accordance with regulatory compliance requirements.
• Security Logs: Retained for 12 months for security incident investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw consent or unsubscribe from our marketing communications.

When the retention period expires or you request deletion, mytown88 will securely delete or anonymise your personal data, unless a legal obligation prevents such deletion.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mytown88:

Mytown88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our website to help us improve overall performance and user experience.
• Functional Cookies: Remembering your preferences and settings, such as language and display preferences, to deliver a more personalised experience.
• Analytics Cookies: Used to understand aggregate traffic and usage patterns to help us make better platform improvement decisions.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the mytown88 platform. For more information on managing cookies, refer to your web browser's help documentation.

The mytown88 platform is strictly for adult users aged 18 years and above only. We do not intentionally collect, process, or store personal data of individuals under the age of 18.

If we discover that personal data has been collected from a minor without our knowledge, immediate action will be taken to delete that data and terminate the account in question. Parents or guardians who suspect their child has registered an account on mytown88 are encouraged to contact our support team immediately.

Mytown88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. Any significant changes will be communicated to members via email or in-platform notifications.

The "Updated" date at the top of this page always reflects the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the mytown88 platform after any amendments are published constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mytown88 handles your personal data, please do not hesitate to contact us through the following channels:

• 24/7 Live Chat: The fastest way to get an immediate response from our support team, available around the clock.
• Support Email: [email protected] – for written inquiries requiring a detailed response within 24 business hours.
• FAQ Page: Visit FAQ page us for answers to the most frequently asked privacy questions from our members.